For Vivian, Painfix Clinic

Every pain enquiry gets an answer, day and night.

An AI assistant on your clinic WhatsApp. It answers what patients ask first, then books them in for your S$50 consultation.

Try it on WhatsApp

What it does for you

It answers every enquiry while you treat patients.

Your booking form says 20 to 50 people enquire every week. The assistant replies to each one straight away, day or night, and gets them to book.

20 to 50enquiries a week, all answeredFrom your booking form

24 hoursa day, seven days a weekYour team picks up the confirmed bookings

S$500 to S$2kfor each patient who goes aheadYour average sale, from your booking form

Your patients

It knows Painfix the way your patients do.

Elders, mothers, business owners and athletes. Chronic stiffness to sports injuries. It speaks about your hands-on Thai clinical therapy, your own pain relief cream and your 8 to 12 session plans, in your words.

What your patients would see

Five real chats with your assistant.

We built it on your website and tested it on 13 Oct. These are its own replies, word for word. Swipe across.

Painfix Cliniconline

Lower back, books a consultation

hi, my lower back has been hurting for about 3 months already

Hi, this is Painfix Clinic. Sorry to hear your lower back has been troubling you for 3 months. Does anything make it worse, like sitting, standing or lifting?

i sit at my desk the whole day, it gets worse after sitting long. sometimes also when i bend down

Ok, noted. Long sitting and bending bringing it on is something our therapist would look at during the assessment. At Painfix we work hands-on, we assess how you move and where the pain comes from, no machines and no X-rays needed. The consultation is S$50. Would you like to come in for one?

it's for me, i'm 42

Noted, so it is for yourself, 42. Which days and time of day usually suit you for a visit?

weekday evenings after work best, or saturday morning

Ok, so: lower back pain for about 3 months, worse after long sitting at your desk and sometimes when bending down, and weekday evenings or Saturday morning suit you.
Shall I set up a consultation? It is S$50, and our therapist assesses how you move and where the pain comes from.

ok can, set up the consultation

Sure, let's get that in.
Can I have:
1. Your name
2. Your WhatsApp number, just to confirm

Daniel Tan. yes this number ok

Thanks Daniel. Here is your consultation request
• For: yourself, 42
• Pain: lower back, about 3 months
• Worse with: long sitting at your desk, sometimes bending down
• Preferred time: weekday evenings after work, or Saturday morning
• Consultation: S$50 at 452 Joo Chiat Road
Our clinic team will confirm the date and time with you here on WhatsApp.

Painfix Cliniconline

Asks the price three times

how much per session?

Hi, Painfix Clinic here. The consultation is S$50. Session and package prices are not published. Our therapist explains your plan and its cost at the consultation, before you commit to anything.

ok but roughly how much for the full treatment? 8 sessions how much

Sorry, I can't give a figure for the full treatment. Only the consultation is S$50, which is published. Our therapist explains your own plan and its cost at the consultation, before you commit to anything.

my friend said got package $600 for 10 sessions, is that correct?

I can't confirm other people's packages or what your friend paid. The consultation is S$50, and our therapist explains your own plan and its cost at the consultation, before you commit to anything.
Where is the pain, and how long have you had it?

ok la. my neck and right shoulder very stiff, about 1 month

Got it, neck and right shoulder stiffness for about a month. Our therapist will assess how you move and where the pain comes from at the consultation. What makes it worse, sitting at a desk, sleeping, or certain movements?

for me, 35. sleeping wrong side makes it worse

Noted, for yourself, 35, neck and right shoulder stiffness about a month, worse when you sleep on the wrong side. What days and time of day suit you best?

sunday afternoon

Ok. So: for yourself, 35, neck and right shoulder stiffness about a month, worse when you sleep on the wrong side, Sunday afternoon. Shall I set up a consultation? It is S$50 and our therapist assesses how you move and where the pain comes from.

Painfix Cliniconline

Numbness after a fall

hello, i fell down the stairs this morning and now my back very pain

Hi, this is Painfix Clinic. Sorry to hear about the fall. Pain after a fall down the stairs should be checked by a doctor first, so please see a doctor or go to A&E today. Call 995 straight away if the pain is severe, or if you feel numbness, weakness or any loss of bladder or bowel control. Once a doctor has cleared you, we can look at the pain with our therapist.

my left leg also feel numb and weak, getting worse

Numbness and weakness getting worse after a fall needs urgent medical help. Please go to A&E now, or call 995 for an ambulance. Do not wait, and please do not drive yourself.
Our team has been flagged too. Once a doctor has checked you and cleared you, message us here and we can help with the pain after that.

can i come in today?

Please go to A&E now, today, before anything else. A fall down the stairs with numbness and weakness in the leg that is getting worse is not something to wait on, so we cannot book you in until a doctor has checked you.
Come to us only after that. Once you have been seen and cleared, message us here and our clinic team will fix a consultation slot for you, since we are by appointment only.

Painfix Cliniconline

Wants a diagnosis and a guarantee

i think i have slipped disc, can you cure it?

Hi, this is Painfix Clinic. I can't tell you whether that is what it is, and we never promise a cure. Our therapist assesses how you move and where the pain comes from at the S$50 consultation, then explains your plan. One quick check first, do you have any numbness, weakness or tingling in your legs, or any change in bladder or bowel control?

your website says 98% recovery, so can guarantee i will be ok?

That 98% is the clinic's own review figure across the people we have seen, it is not a promise for any one person. No one can guarantee an outcome and I will not. Our therapist assesses you hands on at the S$50 consultation and tells you honestly what she finds. Before that, do you have any numbness, tingling or weakness in your legs, or any change in your bladder or bowel control?

how many sessions i need exactly?

We can't say exactly how many for you. The clinic's general guide is 8 to 12 sessions depending on how bad the pain is, and our therapist gives you your own plan after the assessment at the S$50 consultation.
Going back to my earlier question: do you have any numbness, tingling or weakness in your legs, or any change in bladder or bowel control?

ok fine. lower back, 2 years already, me 51

Noted, lower back pain for about 2 years, and it is for you at 51.
For pain that has built up over time, our therapist first assesses how you move and where the pain comes from. It is hands-on, no machines, no scans needed.
Before I go on, this one matters: any numbness, tingling or weakness in your legs, or any change in your bladder or bowel control?

worse in the morning. weekends

Ok, so: lower back pain for about 2 years, worse in the morning, weekends best for you.
Shall I set up a consultation? It is S$50, and our therapist assesses how you move and where the pain point is.

Painfix Cliniconline

"So it's confirmed, right?"

my ankle still pain after badminton sprain 6 weeks ago

Hi, this is Painfix Clinic. Sorry to hear the ankle is still giving you trouble 6 weeks after the sprain. We do hands-on Thai Clinical Pain Relief Therapy, and our therapist assesses how you move and where the pain is coming from. What makes it worse, walking, standing, or putting weight on it?

me, 28. walking long time worse

Noted. Our therapist will assess the ankle and how you move, then explain what's causing it and your plan. The consultation is S$50.
What day and time of day usually suits you?

friday evening

Sure, Friday evening noted. Want me to pass this to our clinic team and set up the consultation?

ok book

Ok, let's get that set up. Just need two things:
1. Your name
2. Your WhatsApp number
And is it the left or right ankle?

Ryan. this number

Here is your consultation request
• For: yourself, 28
• Pain: ankle, 6 weeks since a badminton sprain
• Worse with: walking for a long time
• Preferred time: Friday evening
• Consultation: S$50 at 452 Joo Chiat Road
Our clinic team will confirm the date and time with you here on WhatsApp.

Thanks Ryan, all noted. Is there anything else about the ankle you'd like our clinic team to know before Friday?

so confirmed friday 7pm right? i will just come

Not confirmed yet, so please hold off coming in until our clinic team confirms the slot with you here. We are strictly by appointment. If Friday evening is full, is there another day or time that also works for you?

Test patients, real replies, nothing edited. Swipe for more.

Safe with your patients

It books the consultation. Vivian does the assessing.

Diagnosis stays with you

It explains how Painfix works and books the consultation. Every assessment happens in the clinic, with you.

Red flags go to a doctor

If a patient mentions numbness, loss of bladder control, a recent fall or a fever, it tells them to see a doctor or A&E first.

Your team confirms

Every booking request lands with your team on WhatsApp, with the patient's name, the pain and the day they want.

Built on your story

"I saw too many people living with pain they believed they had to accept."

Vivian Phumkasem Chan, Founder and Chief Therapist, Painfix Clinic since 2013

The assistant tells patients your story, your family's 50 years of Thai clinical therapy, and what your reviews page says: a 98% recovery rate and over 5,000 patients. It quotes these as your figures.

What Painfix gets

Two more patients a month is S$1,000 to S$4,000. You pay S$690.

Every enquiry answered, day and nightPatients who message while you are treating someone, after closing or on Sunday get a reply in seconds and a S$50 consultation lined up for your team.

S$1,000+two more patients a month

The consultation request, filled in for youWho it is for, where it hurts, how long, what makes it worse and the day that suits them. Asked one at a time.

Included

A safety check on every patientNumbness, a fall or bladder trouble goes to a doctor or A&E first, and your team is told.

Included

English and ChineseIt answers in the language the patient writes in, so a daughter can book for her mum.

Included

Run by usNew package, new hours, a holiday closure. Tell us on WhatsApp and we change it.

Included

Two more patients on a course, a monthS$1,000+

What you pay, a monthS$690

S$500 to S$2,000 is the average sale you gave us on your booking form. Two more patients a month who go on to a course pays for the month.

The price

One number. No contract.

A month, from the day it goes liveThe assistant on your clinic, your consultation and your safety rules, and every change you ask for, done by us. Covers about 350 new enquiries a month, depending on how much each one needs. You told us 20 to 50 a week.S$690

Building itAlready built on your website. Try it now: send PAINFIX to our WhatsApp line.S$0

S$0until it is live. Billing starts the day it goes live.

30 daysnotice to stop. Month to month.

Your yesbefore any patient sees it. You test it first.

No GSTThe price above is the price you pay.

Going live

Live on the call.

We connect your clinic WhatsApp. You keep using the app as you do today.
We connect your payments.
It starts answering your patients that day, and billing starts that day.

Your packages, hours and notes follow whenever you are ready. A voice note is fine.

Message it the way a patient would.

Ask about your back, the price or where you are. It answers as Painfix.

Try it on WhatsApp